What are the ways by which Mrs. Jones reformed Roger?

Ans: Mrs. Luella Bates Washington Jones is the main character of the short story ‘Thank You Ma’am’. She was a large woman who worked at a hotel beauty shop. She has been presented by Langston Hughes as an affectionate woman. She caught the boy Roger when he was trying to snatch her purse. She felt sympathy for the urchin. Instead of taking him to the police station, she took him to her home. She made him washed his dirty face and gave him a towel. She fed him cake and cocoa also. She understood that it was not a crime what he did. She believed in reformation. So she gave him ten dollars to buy the shoes that he wanted. She also taught him not to snatch purse of anybody else and advised him to behave well in future. She showed motherly love for the boy and her unconditional love moved him.